Our Guarantee & Warranty - Emberly Chimney Cleaners Orland Park

The Emberly Chimney Cleaners Orland Park Guarantee

We stand behind every chimney sweep, repair, and rebuild we complete in Orland Park with a written promise, not a handshake. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and every single job has started with a written price and ended with a documented photo record. Our 365-Day Done Right Promise means if something isn’t right, we make it right. No arguments, no runaround, no extra charge. That’s Clause 1 of the Haven Standard: have it in writing. And we do, on every visit to every home in Orland Park, Tinley Park, Palos Heights, and the neighborhoods we serve.

Call (708) 294-2571

What’s Covered

• Workmanship on every repair and rebuild. If a joint fails, a seal cracks, or a liner doesn’t perform as specified within one year of completion, we return and fix it under our 365-Day Done Right Promise.
• Parts and materials from named manufacturers. We source flue liners from DuraFlex and Olympia Chimney, crown repair compounds from HeatShield, caps and dampers from Gelco and Famco, and specialty fittings from Copperfield. If a manufacturer defect shows up, we handle the exchange. You don’t chase warranties across three companies.
• Complete jobsite cleanup. We lay protective sheeting before we start, run HEPA vacuums during the sweep, and walk the property with you after. Soot in the living room isn’t your problem. It’s ours, and we fix it immediately if it happens.
• On-time arrival with a named technician. You get a text when your tech is en route, a license number on the page, and a background-checked, uniformed crew member at your door. If we’re running behind, we call. No ghosting, no vague windows.
• Honest pricing with zero bait-and-switch. The written price you approve before work starts is the price you pay. Haven Standard Clause 1 requires it. We don’t “find” surprise problems that magically double the bill. If our camera inspection reveals additional work, we show you the footage, explain the scope, and write a new price. You approve it, or we don’t do it.
• Documented photo record on every visit. Clause 4 of the Haven Standard requires it. You get dated, labeled photos of your flue liner condition, crown integrity, smoke chamber, and any defects we find. This isn’t an upsell. It’s standard, and it’s been standard since 2009.

Our Satisfaction Promise

If you’re not satisfied with our work, we need to know within 365 days. Call us at (708) 294-2571, and we’ll schedule a return visit at no charge. Corrine Halstead, Owner, reviews every complaint personally. We’ll re-inspect with the same camera equipment, compare against the original photo record, and determine what went wrong. Then we fix it. If we missed creosote during a sweep, we re-sweep. If a repair fails, we rebuild. If we damaged something, we restore it. The Haven Standard doesn’t allow us to walk away from a job that isn’t done right. We’ve operated this way since 2009 because it’s the only way that makes sense for Orland Park homeowners who can’t climb their own roof to check our work. You shouldn’t have to trust us blindly. Our guarantee exists so you don’t have to.

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After

Licensed & Insured Backing

Our guarantee is only as solid as the business behind it. Emberly Chimney Cleaners Orland Park is licensed and insured, with coverage that protects your property and our crew while we’re on your roof or in your flue. Insurance matters in chimney work. A technician working on a steep-pitch roof in Orland Park winter conditions, handling Class III creosote deposits, or dismantling a damaged flue liner faces real hazards. If something goes wrong, our policy covers it, not your homeowner’s insurance. Licensing means we’ve met state requirements for structural chimney work, not just swept a few fireplaces and hung out a shingle. The license number appears on every page of our site and on every written estimate we deliver. Combined with our 38,000-job track record and documented photo archive, it’s the foundation that makes the 365-Day Done Right Promise something we can actually keep.

How Our Guarantee Compares to Typical Chimney Service in Orland Park

Most chimney companies in the Orland Park area offer some form of warranty. The difference is in what happens when you try to use it. We’ve heard the stories from homeowners who called us for a Free Second Opinion on a competitor’s written estimate. Techs who won’t return calls. “Workmanship” warranties that exclude the parts that actually failed. Photo records that cost extra, or don’t exist at all, leaving no proof of what the flue looked like before the repair.

Our guarantee is structured differently because we built it from actual job records. Haven Standard Clause 4, the photo archive requirement, came from Corrine Halstead’s early practice of documenting every flue condition so customers could see for themselves why work was or wasn’t needed. The written-price rule, Clause 1, came from watching other companies lowball over the phone and inflate on site. The 365-Day Done Right Promise exists because one year covers a full burning season in Orland Park’s climate, from the first cold snap in October through the last hard freeze in April. If our work doesn’t hold up through that cycle, we failed, and we fix it.

We also don’t restrict our guarantee to “our” parts or “our” labor in the fine print. If we install a DuraFlex liner and the fitting fails, we handle it. If we apply HeatShield crown sealant and it cracks prematurely, we reapply. The manufacturer covers their defect. We cover our installation. You don’t mediate between us.

What We Need From You to Keep the Guarantee Valid

Our guarantee assumes reasonable use and access. Keep your written estimate and completion documents. The photo record we provide is dated and labeled; reference it if you call us back. Don’t operate the fireplace with a known obstruction or after visible damage. If another company works on the chimney after we do, we can’t warranty their interference. And call us promptly if something seems wrong. A small crown crack in October is a rebuild in February if water freezes in it. We can’t fix what we don’t know about.

Free Second Opinion: Guaranteeing Honesty Before You Choose Us

Even if you don’t hire us, our guarantee extends to evaluating someone else’s work. Bring us any competitor’s written estimate for chimney repair, liner installation, or rebuild work in Orland Park. We’ll inspect with our camera, compare against the quoted scope, and tell you if it’s accurate, inflated, or missing necessary work. There’s no charge for this. It’s not a sales pitch dressed up as help. We’ve been doing it since 2009 because informed homeowners make better decisions, and better decisions lead to safer chimneys. If the other estimate is fair, we’ll say so. If it’s not, we’ll show you why, with photos.

Common Questions About Our Guarantee

How long does the 365-Day Done Right Promise last?

It lasts 365 days from the date of job completion, noted on your written invoice. If anything we repaired, installed, or rebuilt fails due to our workmanship within that period, we return and correct it at no charge. Call (708) 294-2571 to start the process.

Does the guarantee cover manufacturer defects in parts you install?

We install parts from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. If a part fails due to manufacturer defect, we handle the warranty exchange with the supplier and reinstall at no labor charge to you during the 365-day period. After that, standard manufacturer terms apply, and we’ll still help you navigate them.

What if I’m not sure whether a problem is covered?

Call us. We’ll schedule a revisit, pull your original photo record, and inspect the current condition. If it’s our responsibility under the guarantee, we fix it. If it’s normal wear, storm damage, or misuse, we’ll explain exactly what we see and what your options are. No charge for the clarity.

Do I need to have the chimney swept by you every year to keep the guarantee?

No annual maintenance requirement is tied to our repair or installation guarantee. We do recommend NFPA 211 annual inspection for safety, especially with Orland Park’s freeze-thaw cycles and the heavy creosote buildup we see from prolonged winter burning. But your Done Right Promise stands on its own terms.

What documentation do I actually receive?

You get a written estimate with scope and price before work starts, a written invoice with completion date after, and a documented photo record of flue condition, crown integrity, smoke chamber, and any defects found or repaired. These are your proof if you ever need to invoke the guarantee.

Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Orland Park, serving Orland Park since 2009.